123 Driving School Ltd
Company Registration Number: 08839739
Registered & Trading office address:
*** PLEASE NOTE THE NEW ADDRESS from April 2019***
Data Protection Officer:
Registered in England and governed by all applicable laws in the UK.
What information do we collect?
We collect information from you when you visit, register on our site or fill out a form.
Information we Automatically Collect. When you access our site(s) whether by computer, mobile phone or other device, we automatically collect certain information about your use of our sites(s). The information may include without limitation: geographical location and IDs of your computer, mobile or other device; system and connection performance; browser type and version; operating system; referral source; length of visit; page views; IP address or other unique identifier for your computer, mobile phone or other device; your mobile carrier.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
When enquiring about driving tuition or becoming a driving instructor we also ask for additional information such as your availability for lesson, service preferences and comments from you. You don’t have to provide these but they help in booking your lessons.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
Your information helps us to better respond to your individual needs.
; To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
; To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To provide services
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of booking the service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
E.U. Citizens and General Data Protection Regulations (GDPR)
From May 25th 2018 under General Data Protection Regulations (GDPR) all E.U. data subjects have the following rights;
- The right to erasure
- The right to be informed
- The right to restrict processing
- The right of access
- The right to rectification
- The right to data portability
- The right to object
- Rights to prevent discrimination due to automated decision making and profiling
The Right to Object gives you the right to withdraw your consent at ANY time.
This gives any individual the right to request the deletion or removal of personal data if they do not wish to allow its continued use and “where there is no compelling reason for its continued processing”. However this may also mean as we have no record of your request, that we may end up sending you information if your details are fed into our systems again.
As an organisation we can keep your data “in the performance of a task in the public interest”, and can refuse to remove you from our records if there is a regulatory reason to keep them such as managing accounts for example.
All our newsletters we send to you will allow you to quickly and automatically remove your details from our mailing list. If you have a problem with this or are confused about the process then please do contact us on 01772 972 866 or email customerservice(at)123-drive.com and we will remove you on your behalf.
If you would like to update your information, correct any errors or request a copy of the data we hold on you and your business then please use the same contact details to make your request.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Cookies We Use
AID – Google Analytics cookie.
gravatar – Website Avatar cookie.
__cfduid – Used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor’s machine is known trusted, then the cookie can override the security setting. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
__stripe_mid – Session cookie stores user preference for Stripe, but not payment data or personally identifiable information.
_ga – Payment gateway cookie to keep payment and basket information.
_gid – Google Analytics cookie that helps store general user data, no personally identifiable information is stored.
_vwo_uuid_v2 – Google Analytics cookie that helps store general user data, no personally identifiable information is stored.
civicCookieControl – Stores our Cookie notification and preferences.
wp-settings-time-2 – Has no impact on user experience and do not store any personal information. Contains some information about user’s general geographic location. These cookies are persistent and expire in 1 year.
gsScrollPos – Google maps cookie which expires when you leave.
PHPSESSID – Stores data based on account preferences. Expires when you leave the site.
language – Stores language preferences
pmpro_visit – Tracks session data when you login, expires when you leave.
referralsoffv – Interface assistance session cookie that expires when you leave the site
wfwaf-authcookie – This cookie is set by the WordPress security plugin “Wordfence”. It is used to authenticate user’s login request. This cookie is persistent, expires within a day.
wordpress_logged_in – After login, WordPress sets the WordPress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.
wordpress_sec – Helps to keep you logged in and expires when you leave the site.
wordpress_test_cookie – WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your browser is set to allow, or reject cookies.
wp-settings-2 – Used to customise your view of admin interface, and possibly also the main site interface.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Once you have become a member, all users of our site may make any changes to their personal registration information at any time by logging into their control panel and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.123-drive.com/terms-and-conditions/
This policy was last modified on 23rd March 2018
We record all incoming and outgoing calls for training and monitoring purposes.
Calls are stored using our third-party provider’s secure cloud-based storage and only accessible to our employees.
Your calls will be kept for a maximum period of 3 years or when our storage and/or operating limits have been reached, whichever is sooner. Then they are deleted from the system.
You can obtain a copy of the information we hold about you.
To obtain a copy of the information we hold about you, we require you to submit a subject access request specifically detailing the information you require, along with the processing fee in writing. For more info about how to do this, you can visit this website; https://ico.org.uk/for-the-public/personal-information/